Satisfaction Survey

Step 1 of 5

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URL

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Full name(Required)

Email(Required)

Overall Satisfaction

Before going into detail, please rate your satisfaction based on the service received during the last 12 months on a scale of 1 – 5.(Required)

[being 1 the lowest rating and being 5 the highest].

Why did you give that rating?

Satisfaction with the service

Thinking about the work Immigration Experts has undertaken for you in the last 12 months or so, how satisfied are you that Immigration Experts: [scored on a scale of 1- 5 with an open text option, being 1 the lowest rating and being 5 the highest]

Delivers the expertise you need.(Required)

Produces high quality work service.(Required)

Makes it easy to work together and shows good willingness.(Required)

Responds in time to requests made through email, phone, text message.(Required)

Provides support needed throughout the process.(Required)

Comments

Satisfaction with people

Thinking about the people who delivers the work, how satisfied are you that your Immigration Experts team: [scored on a scale of 1- 5 with an open text option, being 1 the lowest rating and being 5 the highest]

Is responsive.(Required)

Is proactive in giving advice.(Required)

Acts with respect and is polite.(Required)

Communicates effectively.(Required)

Acts as a partner who understands and supports you in your role.(Required)

Comments

Efficiency and improvement

Is there anything that Immigration Experts could do to improve their service delivery? If yes, what would you recommend?(Required)

Yes

Comments

Costs

Immigration Experts offers good value for money?(Required)

Yes

Comments

Advocacy

Based on your own experience, would you recommend Immigration Experts to others?(Required)

Yes

Comments

From your perspective, can you use one word to describe Immigration Experts?(Required)

Before we close, is there anything we haven’t covered, or do you have any other comments you would like to make?

Your experience with Immigration Experts

Overall Satisfaction

Satisfaction with the service

Satisfaction with people

Efficiency and improvement

Costs

Advocacy

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